Just wanted to extend my sincere thank you for your expert advice and knowledge while I selected marble for my kitchen remodel. Not to mention that I “trust you”
and you were very patient with me and treated me like I was your only customer, even though I know you were swamped! (You multi-task better than anyone I’ve ever seen)😊
Would you also kindly extend my thanks to Tee and Lennox who were both extremely professional and so kind to me. I can’t tell you how important it is to work with people that are willing to take the extra moments to ensure great customer service. Choosing the right stone can be stressful, although super exciting.
I’ve been a customer of Mystic Granite for over 15 years and I’m always very impressed with the entire operation as well as the wonderful service.
It’s always icing on the cake when I see Darlene while there and no doubt, she should be so proud that the team at Mystic consistently exceeds expectations!
Wishing You All the Very Best,
Arianna - Thank you - you have been wonderful to work with and so helpful. We truly appreciate you! Will send photos soon!
Marlene - It was so nice having your help this afternoon. It was a big decision for us and you made it seem easy. We love the granite and that beautiful small piece of marble. I hope it works for the bathroom. We definitely decided to do the silver stacked stone for our fireplace but perhaps there may be enough of the granite for the hearth. Thank you again.
I just wanted to take the time to tell you how much I appreciate you going above and beyond to assist me in the project I just showed up for yesterday.
Your exceptional sales service and genuine commitment to your work is very evident in your approach to me as a customer and a person. Thank you so much for all your hard work on such short notice. It really speaks not only for you as a good sales person, but more importantly you as a kind and caring classy woman. Darlene is fortunate to have you on her team.
Judy Mills ♡
I can't thank you enough for my beautiful counter. I am so glad that you told me to wait until after Sunday because by Monday I had changed my mind. I had been looking for the Esmeralda pink but this is so dramatic. I get many, many compliments. We had a leftover piece which we used in our bathroom and the fabricator gave us a scrap for our guest bathroom.
I just want to compliment Danny Tan. He was so helpful when I came in the first time and also when my husband came in on a separate occasion. When I had problems with my tile installer and had to return he allowed me to have my slab pulled out again to match my tile with it. He had great patience and was very professional. He went above and beyond and I just wanted to say thank you! Everything turned out beautiful.
They provided an appropriate balance of assistance with freedom to browse. It was nice to know the cost of the stone right away. We could then choose the fabricator and know clearly what cost was materials and what was labor
The warehouse was great. The people show you around and then let you review everything you would like for as long as you'd like without constantly bugging you. This was especially nice as we brought our 4 year old with us for this trip. He was a fan of the donuts of course that were there for customers as well. The selection is almost too much to handle, but the staff members showed us how to fill out the form to mark which material we liked and then helped us dwindle down the selection based on our price range. Once we selected our installer, they shipped the slab we purchased over to him for fabrication within a day or two.
I cannot say enough good things about this company. My family has had a rough time of it because I am hospitalized on bed rest with a surprise third baby. Meanwhile my husband is trying to work, cook, clean, and care for our two other children and a pipe in our walls busted requiring a bathroom renovation. I have had to design the whole thing from my hospital room which made it quite a challenge. I write all this to say after many searches of many stores we came across Mystic. Marlene was overly helpful in dealing with multiple people in my absence, very tolerant and friendly with my young children traveling with daddy, assisted in finding the perfect tiles to complete the design I had come up with from afar and more! Once we decided upon a tile she ordered it promptly and it arrived a day before scheduled. The product was of superior quality. Furthermore, we were on a time crunch. Our handyman was working us in to "help" us out in our situation but had to finish quickly to move to a previously scheduled job. We ran out of tiles (our fault for not getting the correct square footage) so I called Marlene. In order to save us both time and money on a second delivery charge, Marlene worked with our handyman to find tiles in the showroom that he could complete the job in time.
Excellent, knowledgeable staff who does what they say they will do, when they say they will do it.
Jason, Thank you so very much for all your help today. I was so happy to see you again and be able to share my ideas and thoughts with you. Your expertise has been such a valuable asset and appreciate all your suggestions as well as excellent taste! Thank you also for sending me a picture of the granite. I love it! Once again you have made my search for the right granite a fun and exciting adventure. Many thanks. Take care.
Theresa and Vinny Varvaro
Tracey, It was a great pleasure to do business with Darlene, you and the rest of Mystic Granite! I am highly recommending you to all our family and friends. We were VERY impressed with the way you conduct business and how you treat every customer like they are the most important customer you have! We look forward to doing business again with you
Deborah Alsup Interiors
Marlene, I love your showroom, the beautiful selection you have and most importantly the attention and care you give to clients I send your way. It is such a pleasure for me to know that my clients who visit Mystic are handled by beautiful individuals such as yourself. Thanks again.
The Ultimate Kitchen and Bath
Darlene, I am writing you to express a level of gratitude that words can’t really express. I was a kitchen/bath designer employed by one of the local home centers in the Orlando area when I met you back in 1998. I remember having a conversation with you about owning your business and the independence that it gives you as you’re trying to build a better future for yourself. I remembered how much advice you gave me in that conversation and how much encouragement you gave me to go off on my own and start my own business doing what I love to do. You said to me “Joe, my door is always open to you if you need anything or just want to talk.” I started my own business and never looked back. At that time I had no real budget to open up a showroom in the area. I remember asking you, how can I function without a showroom. You offered me your showroom and the assistance of your very professional and courteous staff. It became a place where I could meet with my clients at any time and for that I will be forever thankful. My company sales have grown ten times over and I could honestly say that Mystic Granite has been one of the main reasons for my company’s success. I recommend that any interior decorators, designers and all clients establish a relationship with Mystic Granite & Marble. Once again, Thank you Darlene for all that you and your company have done for the prosperity and success of my company.
Thank you so much for all your help with my granite purchase. The countertop was installed yesterday and it is exquisite!
We were VERY impressed with the way you conduct business and how you treat every customer like they are the most important customer you have!
Donna and Cara, thank you so much for all your help with my granite purchase. The countertop was installed yesterday and it is exquisite!
John & Jackie
Nancy and Mystic staff, we want to thank you so much for all your help picking the most perfect granite. It is beautiful. You helped us so much with getting the right slab and working with our fabricator. Our kitchen turned out wonderful and the granite is the cherry on the top!
Your Store is bright, clean, and organized. The Employees were pleasant and very willing to Help.
I just wanted to send a quick not to thank you so much for everything you did to help make my bathroom the absolute most beautiful room in my home. I just cannot believe how wonderful the entire process has been working with Mystic Granite during this renovation. I wish you a wonderful week!
Denise & Keith
My husband and I visited your store and were so very impressed. Your store is bright, clean, and organized. When I saw your brochure and realized Mystic was owned and operated by a woman, I knew instantly that that was the place I wanted to buy my granite. The employees were pleasant and very willing to help. Corey was a joy to work with. He took us into the warehouse and showed us a slab with all the right coloring. The way the warehouse was set up made it much easier to actually see the entire slab and get a better feel for exactly what we were purchasing. My husband and I wished we could have met Darlene, but she was on her honeymoon. Best wishes Darlene. Our granite has been installed now, and we couldn''t be happier. It looks fabulous. We will send pictures once the work is completed. We still have to get the backsplash installed. Thank you for your excellent customer attention.
When I visited Mystic Granite, I was so impressed. From the moment I walked into the door, I loved it. Mystic Granite and Marble is a clean and attractive store. I loved all the beautiful things on the walls. The employee that greeted me was Ingela. She was professional, but friendly, courteous and kind. She offered me water and brought me into the showroom where the granite slabs were and explained what would happen next. Two other employees, Tim and Jeff, helped me with the granite slabs. They were very pleasant, helpful, and really knew what they were talking about when they explained things to me. They took their time with me, were patient, and had wonderful customer service. I had visited another granite store before I went to Mystic Granite and Marble and believe me, Mystic Granite and Marble is far superior.
The best place in Orlando for Marble and all other natural stone surfaces. The owner, Darlene Spezzi, was very knowledgable and helpful throughout the process. She has such a passion for what she does that it truly made our experience unforgettable. She educated us about all of the marble and quartzite we had picked out. She and her staff were patient with us, as we had to go back several times before we felt comfortable finalizing our selections. Truly a remarkable experience.